Help zone - Your Source for Patio Cushions, Swing Cushions, Patio Chair Cushions and More!

 

At ChairandSwingCushions.Com our policy is to provide you with an easy-to-use service. If you find that your order is damaged, we will gladly fix the problem.

 

When an order is received and you would like to alter or make changes on the existing products that were not on the original order, there will be a charge for further services after evaluation.

 

Because each product is custom made, all orders placed are final and will be made exactly as ordered according to the email confirmation that you receive. We cannot take returns for cushions that do not fit unless it is a mistake on our end. Please be certain that the cushions that you are ordering will fit your furniture.

 

Please note that cushions are made within the half inch variance.

 

We are unable to accept cushions due to color or pattern dislike. We make every effort to allow web site visitors the ability to view fabrics prior to purchase. Fabric samples are also available upon request prior to shipping. Since cushions are custom made, it is not possible to accept returns for this reason. Your cooperation is appreciated. It is recommended that you request fabric samples before ordering.

 

No cancellation of orders will be honored after 3 business days of order submission. If there is a problem with an order, please contact us and we will respond to your request as soon as possible.

 

If choosing a close-out fabric, please note that quantities on the fabric are limited. If repairing or alterations are needed, there may be a chance that there will be no fabric for this. Because of the fabric issue, close-out fabrics are not covered in the warranty.

 

Helpful Tips :

- Do not machine wash your cushions and/or fabrics

- Use caution when opening boxes with knife

- Choose the best fabric for your climate - Be certain that the cushions will fit your furniture

- Cushions are water resistant, not water proof

 

 

ChairandSwingCushions.Com warrants quality and craftsmanship of cushions for a period of 6 months from the original invoice date. This warranty is limited to normal use and proper care by the purchaser. It does not include commercial use or normal fading of fabrics. Printed acrylics and printed polyester fabrics are not warranted against fading.

 

ChairandSwingCushions.Com is not liable if the customer fails to use proper cleaning techniques in caring for and maintaining fabrics. For proper cleaning instructions, please refer to the instructions sent with your order or see them here.

 

Warranty is void if failure of the cushion is caused by acts of nature, accident, neglect, abuse and/or failure to take reasonable care of the product.

 

All measurements and specifications are approximate.

 

By purchasing any item on this web site, it is assumed that you have read and understood all of our policies.